If you have strong communication skills and want to work in a hospital environment, this Client Information Clerk vacancy offers stable public sector employment with benefits. The Department of Health seeks a dedicated candidate to manage telephone operations and client communication at Helen Joseph Tertiary Hospital.
This guide breaks down the requirements, duties, salary, and application process so you submit a complete and competitive application.
Table of Contents
- Job Overview
- Salary and Employment Details
- Minimum Requirements
- Key Competencies
- Duties and Responsibilities
- Application Process Step by Step
- Personnel Suitability Checks
- Selection Criteria Questions
- Important Notes Before You Apply
- Apply Before the Closing Date
Job Overview
The Department of Health invites applications for the position of Client Information Clerk within the Information Technology Directorate.
Reference Number: refs/035684
Number of Posts: 1
Location: Helen Joseph Tertiary Hospital
Closing Date: 20 March 2026
This role focuses on managing hospital telephone communication and maintaining accurate call records.
Salary and Employment Details
- Salary Package: R228,321 per annum plus benefits
- Permanent public service position
- Employment guided by Employment Equity principles
This salary aligns with entry-level administrative roles within the public healthcare sector.
Also Apply:
- Helen Joseph Hospital Driver Vacancy 2026 – Apply by March 20
- Food Service Supervisor Vacancy 2026 – Apply by March 20
- Assistant Director: Securty Vacancy 2026 – Apply by March 20
- Food Service Aid Vacancy 2026 – Apply by March 20
- Household Aid Vacancy 2026 – Apply by 20th March
Minimum Requirements
To qualify, you must meet the following:
- Grade 12 or equivalent qualification recognised by SAQA
- Ability to read and write
- Ability to handle confidential information
No additional formal experience requirement is listed, but strong administrative skills improve your chances.
Key Competencies
The department expects candidates to demonstrate:
- Professional telephone etiquette
- Strong communication skills
- Good interpersonal relations
- Understanding of Batho Pele Principles
- Ability to protect confidential information
In a hospital setting, communication must remain clear, respectful, and accurate at all times.
Duties and Responsibilities
Your daily responsibilities focus on managing communication systems and supporting staff.
Telephone Operations
- Answer incoming calls promptly
- Transfer calls to relevant extensions
- Provide clients with accurate information
- Take and relay messages to staff
- Record all outgoing calls
Administrative Support
- Print and issue telephone accounts
- Maintain the telephone database
- Allocate pin codes when authorised
- Identify and report telephone faults to the supervisor
Accuracy matters. Mistakes in call handling or record keeping disrupt hospital operations.
Application Process Step by Step
Follow these steps carefully to avoid disqualification.
Step 1: Apply Online Only
- Submit your application online
- Upload documents in PDF format only
- Use the reference number as your subject
Step 2: Complete the New Z83 Form
- Fully complete the new Z83 form
- Initial and sign all required sections
- Ensure the department listed is Department of Health
Incomplete forms lead to rejection.
Step 3: Submit a Detailed CV
Your Curriculum Vitae must:
- Be recently updated
- List experience in chronological order
- Include position, institution, start date, and end date in DD/MM/YYYY format
- Match the information provided on the Z83
Do not submit qualification copies at application stage. DPSA Circular 19 of 2022 requires only the Z83 and CV.
Step 4: Submit Supporting Documents When Requested
Only shortlisted candidates must submit:
- Certified qualification copies
- Identity verification
- SAQA evaluation if holding foreign qualifications
Personnel Suitability Checks
Shortlisted applicants undergo verification processes, including:
- Reference checks. Provide at least three references, including one immediate supervisor
- Identity verification
- Qualification verification
- Criminal record checks
- Credit and financial stability checks
- Employment verification
Failure to provide accurate information results in disqualification.
The department reserves the right to conduct additional verification beyond listed references.
Selection Criteria Questions
Before applying, confirm your eligibility:
- Do you have a Grade 12 or equivalent qualification recognised by SAQA?
- Can you handle confidential information?
- Are you able to read and write?
If you answer yes to all three, you meet the basic entry requirements.
Important Notes Before You Apply
- Applications will not be acknowledged due to high volume
- If you receive no feedback within three months after closing date, consider your application unsuccessful
- The department reserves the right not to fill the post
- Practical assessments may form part of the recruitment process
- Medical surveillance may apply under the Occupational Health and Safety Act
- Employment Equity principles guide the selection process
Prepare your documents carefully and double check every detail before submission.
Apply Before the Closing Date
This Client Information Clerk vacancy offers stable government employment with structured salary progression and benefits.
Submit your online application before 20 March 2026 using reference number refs/035684. Complete your Z83 accurately, align your CV information, and ensure all required sections are signed.
Take action now. Prepare your documents today and apply early to secure your opportunity with the Department of Health at Helen Joseph Tertiary Hospital.
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